About us
One partner, from the shop floor to the server.
Smart Install Planet was founded on a simple observation: retail technology fails most often in the gap between the people who install it and the people who build it. We closed that gap.
Our story
Smart Install Planet began in Hong Kong as a field-service team installing point-of-sale systems for local retailers. Word travelled — first across the neighbourhoods of Kowloon, then across borders, as brands asked us to deliver the same reliability in their other markets.
As our clients' stores grew more connected, the hardware alone wasn't enough. They needed custom software to drive their signage networks, synchronize their inventory, and replace the spreadsheets holding their operations together. So we built an engineering team — specialists in web technologies and Microsoft's .NET platform — and made custom software a core part of who we are.
Today we serve clients across Asia-Pacific, Europe, the Middle East and the Americas, with the same principle we started with: show up, do it properly, stand behind the work.
Headquartered in Hong Kong
Hong Kong sits at the crossroads of global trade: world-class logistics, a deep technology talent pool and direct access to the manufacturing ecosystem that builds the hardware we install.
Delivering worldwide
Our teams work in English, French and Chinese, across timezones from UTC-8 to UTC+8 — so a store in Paris and a headquarters in Toronto are both always in reach.
What we stand for
Values we work by.
Ownership
We take responsibility for outcomes, not just tasks. If a system we installed or built misbehaves, fixing it is our job — full stop.
Precision
Surveys before promises, staging before deployment, documentation before handover. Details are the difference between working and dependable.
Partnership
Most of our clients have been with us for years. We price fairly, communicate early and treat your business like it's ours.
Global mindset
Based in one of the world's great trading cities, fluent in the expectations of clients on four continents.
Retail technology installation
POS and payments, digital signage, kiosks, networking and security — installed by certified technicians, managed end-to-end from our Hong Kong hub.
Installation servicesCustom software development
Web applications, .NET engineering, e-commerce and cloud — designed, built and maintained by senior developers for clients worldwide.
Development servicesLet's build something together.
Whether it's one store, one hundred, or one piece of software that changes how you operate — we'd love to hear about it.
Start a conversation