Privacy Policy

Smart Install Planet Limited ("Smart Install Planet", "we", "us") is a company incorporated in Hong Kong, providing retail technology installation services and custom software development services to clients worldwide. This policy explains how we handle personal data collected through this website and in the course of our business.

• Contact details you provide (name, email address, company, phone number) when you submit an enquiry or request a quote.
• Project information shared with us during scoping, surveys, installation or development engagements.
• Basic technical data such as browser type and pages visited, collected only in aggregate where analytics are used.

• To respond to enquiries and prepare quotations.
• To deliver, manage and support the services you engage us for.
• To meet legal, accounting and regulatory obligations.
• To improve our website and services.

We do not sell or rent your personal data to third parties, and we do not use it for unsolicited marketing without your consent.

Where the EU General Data Protection Regulation (GDPR) applies, we process personal data on the bases of: performance of a contract or steps prior to entering a contract; compliance with legal obligations; legitimate interests in operating and improving our business; and your consent where explicitly given.

We share personal data only with service providers who support our operations (for example hosting, email and accounting tools) under contractual confidentiality obligations, and with authorities where required by law. As we operate internationally, your data may be transferred to and processed in countries other than your own. Where required, transfers are protected by appropriate safeguards.

We keep personal data only as long as necessary for the purposes described above and to comply with legal obligations, after which it is securely deleted or anonymized.

Subject to applicable law (including the Hong Kong Personal Data (Privacy) Ordinance and, where applicable, the GDPR), you may request access to, correction of, or erasure of your personal data, object to or restrict certain processing, and withdraw consent at any time. To exercise any of these rights, contact us at the address below.

We apply technical and organizational measures appropriate to the risk, including access controls, encryption in transit and least-privilege practices for the systems we build and maintain.

Questions about this policy or your personal data can be sent to info@smartinstallplanet.com or by post to Smart Install Planet Limited, Hong Kong.